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Roostake Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Roostake Casino, including creating an account, using available services, making transactions and participating in games. Please read them carefully before using the website. By accessing the website or opening an account, you acknowledge that you have read, understood and agreed to these terms.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Roostake Casino in relation to your use of the website and any gambling or related services made available through it. They apply to all visitors, registered account holders and players, whether you access the website by computer, mobile phone, tablet or another supported device.
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By visiting the website, registering an account, depositing funds, placing a wager or otherwise using a service, you agree to follow these terms and any additional rules displayed on the relevant page. Additional rules may apply to particular games, promotions, payment methods, competitions or features. Where additional rules apply, they form part of these Terms & Conditions.
You should only use the website where online gambling is lawful for you to do so. Laws concerning gambling, online services and financial transactions may differ between Australian states and territories and may also apply based on your location. You are responsible for checking the laws that apply to you before opening an account or using the website.
Roostake Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The updated version will be made available on the website. Continued use after an update is published may indicate acceptance of the revised terms, so you should review this page regularly.
Eligibility and location
- You must meet the minimum legal gambling age that applies to you. You must not use the website if you are underage.
- You must provide accurate information about yourself and must not open an account on behalf of another person.
- You must be physically located in a jurisdiction where access to the relevant service is permitted.
- You must not use the website if you have asked to be excluded, suspended or restricted from gambling services.
- You must not use the website if doing so would breach any law, court order, licence condition or other legal obligation that applies to you.
Roostake Casino may restrict, refuse or discontinue access where eligibility, location, identity or legal compliance cannot be confirmed. A person who is not eligible must not attempt to register, play, deposit or withdraw.
2. Accounts, security and verification
If an account is required, you may create only one personal account unless Roostake Casino expressly permits otherwise. Accounts are intended for individual use and must not be sold, transferred, shared or made available to another person. You are responsible for ensuring that the information supplied during registration remains complete, current and accurate.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access. Do not use another person’s account or allow another person to use yours. You should notify Roostake Casino through the available website support channel as soon as possible if you believe your account has been compromised, used without permission or accessed by someone else.
You may be asked to provide information or documents to confirm your identity, age, address, payment method, source of funds or eligibility. These checks support legal and security obligations and may be required before certain account functions can be used. Information should be provided promptly and must be genuine, readable and not altered.
If information cannot be verified, appears inconsistent or raises a security or compliance concern, Roostake Casino may delay, limit, suspend or close the account in accordance with applicable requirements. Any review will be handled under the relevant policies and legal obligations. You must not attempt to avoid a review by creating another account or submitting inaccurate information.
Prohibited account activity
- Using automated software, bots, scripts or tools designed to interfere with the website or gain an unfair advantage.
- Attempting to manipulate game results, payment processes, account balances or promotional features.
- Using another person’s personal details, payment instrument or account without proper authorisation.
- Engaging in fraud, money laundering, collusion, chargeback abuse or any other unlawful activity.
- Trying to bypass technical, geographic, age, identity or responsible gambling controls.
- Submitting information that is false, misleading, incomplete or deliberately designed to conceal your identity.
You remain responsible for activity carried out through your account unless you have taken reasonable security measures and promptly reported unauthorised use. Roostake Casino may investigate suspected misuse and may preserve relevant records where required or permitted by law.
3. Deposits, wagers and withdrawals
Available payment methods, processing requirements and transaction conditions are shown on the website and may change. You should use a payment method held in your own name or otherwise authorised for your use. By making a deposit, you confirm that you are entitled to use the selected payment method and that the transaction is lawful.
Funds should be deposited only for genuine use of the services. You must not deposit funds for a third party, use the website to transfer money between people or use a payment method for an improper purpose. Roostake Casino may decline or review transactions where a payment, account or activity appears unusual, unauthorised or inconsistent with applicable requirements.
You are responsible for checking transaction details before confirming a deposit or wager. Once a wager has been accepted, it generally cannot be cancelled or changed except where the applicable game rules, website procedures or law provide otherwise. You should review the information shown before confirming your selection.
Game outcomes are determined by the rules and technical systems applicable to the relevant game. Where a result is recorded incorrectly because of an obvious technical error, system failure or other material issue, Roostake Casino may take reasonable corrective action in line with the game rules and applicable law. Wagers affected by a clear error may be reviewed, voided or corrected where permitted.
Balances and withdrawals
Withdrawal requests may be subject to account verification, transaction checks and any conditions displayed for the relevant service. The requested amount must be available in your account, and Roostake Casino may return funds through an approved method or to an appropriate account in your name. Additional information may be requested before a withdrawal is completed.
You are responsible for reviewing your balance and transaction history and for reporting an apparent error without unreasonable delay. If a balance is credited incorrectly, including because of a technical or administrative error, Roostake Casino may correct the balance and may recover amounts that were not properly due.
You must not attempt to use or withdraw funds that you know, or reasonably should know, were credited in error. Transaction processing may also be affected by payment providers, financial institutions, network interruptions, fraud controls or legal requirements outside the direct control of Roostake Casino.
Promotions and offers
Any promotion, bonus, reward or special offer is subject to its own terms. Those terms will explain the eligibility requirements, qualifying activity, expiry conditions, wagering or use requirements, withdrawal restrictions and any other relevant conditions. You should read the specific offer terms before participating.
Roostake Casino may amend, withdraw or refuse an offer where permitted by the applicable offer terms or law. A promotion must not be used in connection with fraudulent, abusive, collusive or otherwise prohibited activity. If an offer has been granted in error or obtained through a breach of its terms, the related benefit may be removed.
4. Responsible gambling, privacy and website use
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Only gamble with funds you can afford to lose. Set a budget before you play, keep track of your time and spending, and never chase losses by increasing your stakes or continuing after gambling stops being enjoyable.
If gambling is affecting your finances, relationships, work, study, health or wellbeing, stop and seek help. The website may provide tools or options such as account breaks, deposit controls, spending controls, activity information or self-exclusion, subject to availability and applicable requirements. You can also seek independent support from an appropriate gambling support service in Australia.
You must not gamble while impaired by alcohol, drugs or another substance that may affect your judgement. You should also avoid gambling when distressed, angry or under financial pressure. Responsible gambling settings are not a substitute for professional help, and a request for assistance should be made as soon as you have concerns.
Privacy and communications
Personal information is handled in accordance with the Roostake Casino Privacy Policy. That policy explains the types of information that may be collected, how it may be used and disclosed, how it is protected, and the choices and rights that may be available to you.
By using the website, you agree that service-related communications may be sent through the contact method associated with your account, where necessary for security, transactions, account administration, legal notices or responsible gambling matters. Marketing communications, where used, should include an appropriate way to manage your preferences.
Website content and availability
The website is provided for personal, lawful use. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content, software, branding or materials without permission, except where a right cannot lawfully be excluded. You must not introduce malicious code, overload the website, interfere with security or attempt to gain unauthorised access.
Reasonable steps may be taken to keep the website available and information accurate, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, updates, technical faults, telecommunications problems, cyber incidents or events outside reasonable control. Information displayed on the website may be corrected or changed when an error is identified.
Suspension, closure and liability
Roostake Casino may suspend or close an account, restrict access or remove a feature where this is reasonably necessary for security, compliance, responsible gambling, maintenance, suspected misuse or a breach of these terms. You may stop using the website at any time and may request account closure through the available website process.
Nothing in these terms is intended to exclude, restrict or modify any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under Australian law, including applicable rights under the Australian Consumer Law. Subject to those rights, you use the website at your own risk and are responsible for complying with these terms.
Questions and complaints
If you have a question, believe a transaction or account record is incorrect, or wish to make a complaint, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Roostake Casino may request further details to confirm your identity and investigate the issue.
These terms are intended to be read with the Privacy Policy, responsible gambling information, game rules and any applicable promotion terms. If there is an inconsistency, the specific terms for a service may apply to that service, subject always to applicable Australian law and any rights that cannot be excluded.
