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Privacy Policy
This Privacy Policy explains how Roostake Casino generally collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains how players can ask about their information, request changes or deletion, and manage marketing preferences.
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About this Privacy Policy
Roostake Casino respects the privacy of players and aims to handle personal information in a fair, secure and transparent way. This policy applies to information collected through the website, account areas, customer support channels and other services connected with the casino account. It is intended to give players a clear general explanation of the types of information that may be handled and the reasons for doing so.
Quick links
Personal information means information that identifies a player or could reasonably be linked with that player. The information collected can depend on how the website is used, which services are accessed, the information required for verification and the choices made about communications. Some information is provided directly by the player, while other information is generated when the website, games or account services are used.
This policy may be read together with the website’s terms and conditions, responsible gambling information and any notices displayed when particular information is collected. Where a specific notice explains a different use of information, that notice will provide further context for the relevant service or activity.
Information we handle and why
A casino website typically needs to handle several categories of information to provide account services, meet security requirements and operate responsibly. The amount and type of information may vary between players. Information may include the following:
- Account details, such as a player’s name, date of birth, contact details, login information, account preferences and responsible gambling choices.
- Identity and verification information, including documents or details used to confirm identity, age, eligibility and the ownership of an account or payment method.
- Payment and transaction records, including deposits, withdrawals, wagers, winnings, account balances, payment references and related financial information. Payment details may be processed through payment providers and may not be stored directly by the casino in full.
- Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language, time zone, connection information and general activity logs.
- Cookie and usage information, including pages visited, features used, session details, approximate location inferred from technical information and interactions with the website.
- Support and communications information, including messages, enquiries, documents or other information supplied when a player contacts support or asks for assistance.
This information may be used to create and operate an account, provide casino and website functionality, process transactions, respond to enquiries and maintain accurate account records. It may also be used to verify identity and age, carry out anti-fraud and security checks, detect suspicious or unauthorised activity, protect the website and help prevent misuse.
Information may also be used to meet legal and regulatory obligations that apply to online gambling services, maintain required records, support responsible gambling processes and manage disputes or complaints. Where permitted, information may be used to improve website performance, understand how services are used, personalise the experience and send relevant service or marketing communications in line with the player’s preferences.
Some information is necessary for an account or transaction to function. If a player does not provide information that is required for verification, security, payment processing or another essential purpose, access to some services may be delayed, restricted or unavailable. The website will generally seek only information that is reasonably relevant to the purpose for which it is collected.
Cookies, sharing and information security
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember settings, support account functions, measure website performance and understand how visitors use the site. Some cookies are necessary for core features, while others may help with analytics, preferences or marketing. Cookies can involve information about a device, browser, pages visited and interactions with the website.
Players can manage or restrict cookies through their browser settings. Disabling or deleting certain cookies may affect the availability, security or performance of some website features. Browser settings may also allow players to receive a notice before a cookie is stored or to remove cookies already saved on the device.
When information may be shared
Personal information may be shared where reasonably necessary to operate the casino website and provide its services. This may include sharing relevant information with technology providers, payment and verification providers, customer support services, security and fraud prevention specialists, professional advisers and other service providers working on behalf of the website. These providers are expected to handle information for appropriate business, security or service purposes.
Information may also be disclosed where needed to comply with a legal obligation, respond to a lawful request, protect players or other people, investigate suspected fraud or wrongdoing, enforce website terms, resolve a dispute or protect the rights and security of the website. Information may be processed in Australia or another country where a service provider operates. Where information is handled by another organisation, reasonable steps are taken to support appropriate protection and confidentiality.
Keeping information secure
Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission and limits on who can view information. No website, online service or method of transmission can be guaranteed to be completely secure, so players should also keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Retention, privacy requests and marketing choices
How long information is kept
Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in an appropriate way.
Exercising privacy and data rights
Players can contact support@roostakecasino.online to ask about the personal information associated with their account or to exercise available data rights. Requests may include:
- Accessing a copy of personal information held about the player, subject to appropriate identity and security checks.
- Correcting information that is inaccurate, incomplete or out of date.
- Requesting deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for legal, security, dispute or legitimate operational reasons.
- Withdrawing consent to marketing communications or changing marketing preferences. Players may also use an unsubscribe option included in a marketing message where available.
A privacy request should contain enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be requested to confirm the identity of the person making the request. Requests will be considered in accordance with applicable requirements, and some information may need to be withheld where disclosure could affect another person’s privacy, security checks, legal obligations or the prevention of fraud.
Changes and questions
Players can contact support@roostakecasino.online with questions about this Privacy Policy, concerns about the handling of personal information or a request to review privacy preferences. This policy may be updated from time to time to reflect changes in website services, technology, security practices or applicable requirements. The current version published on the website will apply to information handled under the policy. Players should review this page occasionally for updates.
